{"changedItemsNumber": "Number of items changed", "appVersion": "v{version}", "asOf": "As of", "before": "before", "paymentMeta": {"date": "Date", "confirmationCode": "Confirmation Code", "amount": "Amount"}, "afterPaymentNote": "* Any payment received after the bill print date ({date}) will be reflected on the next bill.", "errorCode": "Error code", "discount": "Discount", "installmentHeader": "Installment {currInstallment}/{totalInstallment}:", "primaryInsight": {"message": {"compare": "Current bill compared with the previous one:", "singleBill": "Review your bill.", "lowerPaymentPlanClosed": "This month your total due is lower because you finished your payment plan.", "sameWithChanges": "Your bill has changed, but the amount due remains the same.", "greeting": "Hi!", "lastBill": "This is your final bill. Thank you for your time with us.", "lower": "Your bill is lower than last month.", "pastDue": "Your account is overdue. Please pay immediately.", "greetingWithName": "Hi, {name}!", "withCredit": "You have credit for next month!", "lowerPaymentPlanActivated": "This month the amount you need to pay today is lower because you started a payment plan.", "firstBill": "Thank you for becoming a Digico customer.  Below is breakout of your first bill.  ", "nothingToPay": "There's nothing to pay this month.", "changedLanguage": "Review your bill.", "higherPaymentPlanMissedPayment": "Your total due is the same, but you need to pay more because part of your last bill wasn't paid.", "sameNoChanges": "There are no changes to your bill.", "higher": "Your bill is higher than last month."}, "currentBill": "Current month", "savingsMessage": "You have saved {amount} in promotions and discounts.", "lastBill": "Last month"}, "whatChanged": "What changed?", "billSummary": "Bill Summary", "customWidgetTemplate": {"title": "Custom Widget", "description": "Start by adding text, images, or both to bring your widget to life. Add elements and customize them to fit your style"}, "itemized": {"pagination": {"totalItemsToView": "of {totalItems} items", "itemsViewed": "You've viewed {viewedItems}", "loadMore": "Load More"}, "byAlias": "by {alias}", "details": [{"title": "Date", "description": "{date}"}], "filters": {"all": "All", "byLine": "Filter by line", "acrossLines": "Across {totalLines} lines", "byType": "Filter by type"}, "sort": {"label": "Sort by", "newest": "Newest", "oldest": "Oldest", "highest": "Highest", "lowest": "Lowest"}, "title": "Usage itemized", "cardTitle": "View All Itemized Usage"}, "crossUpsell": {"readMore": "Read More"}, "accountUrl": "myaccount.vanilla.com", "userFeedback": {"rating": {"level5": "Great!", "level4": "Good", "level1": "Bad", "title": "How recommend BX to a friend sounds to you?", "level3": "Whatever", "level2": "Not Good"}, "comment": {"description": "Do you want to write something?", "placeholder": "Give us your thoughts", "submit": "Submit Comment", "title": "Apreciate!"}, "submitted": {"title": "Good job\ud83d\udc4d", "description": "Your feedback is very welcome. It help us to came up with the hottest features in the business!", "done": "Done"}}, "payNow": "Pay Now", "billingPeriod": "Billing period", "insights": {"badges": {"installed": "Installed", "added": "Added", "usage": "Usage", "quantities": "\u2260 Quantities", "discount": "Discount", "proportional": "Proportional", "completed": "Completed", "oneTime": "One-time", "newPrice": "New price", "cycle": "Cycle Length", "subscribed": "Subscribed", "startediffPeriods": "Added", "removed": "Removed", "installment": "Installment", "diffPeriods": "\u2260 Periods", "cancelled": "Cancelled", "adjustment": "Adjustment", "discountEnd": "Discount end", "partial": "Partial | Partials", "changed": "Changed", "prorated": "Prorated"}, "arrowExplanation": {"downward": "Downward arrows indicate items that decreased compared to last month.", "fewerCredits": "When you receive fewer credits, or if some are removed, your bill goes up.", "moreCredits": "When you receive more credits, or if some are added, your bill goes down.", "upward": "Upward arrows indicate items that increased compared to last month."}, "tags": {"tag1": "Partial", "tag8": "Bigger Discount", "tag9": "Discount Reduced", "tag10": "New Discount", "tag6": "Removed", "tag11": "Discount Ended", "tag7": "Cycle", "tag12": "Rate Change", "tag4": "Discount", "tag5": "Added", "tag2": "Quantity", "tag3": "Changed"}, "info": {"quantity": {"title": "Different Quantities | Different Quantities", "content": "Last month, your bill included 1 item of this type; this month, it includes {currQuantity}. | Last month, your bill included {prevQuantity} items of this type; this month, it includes {currQuantity}.", "tag": "insights.tags.tag2"}, "promoChanges": {"started": {"title": "Discount Added | Discounts Added", "content": "A discount was added, and the item currently costs {amount}. | Discounts were added.", "tag": "insights.tags.tag10"}, "increase": {"title": "Discount Increased | Discounts Increased", "content": "A larger discount was applied, so the item currently costs {amount}. | Larger discounts were applied.", "tag": "insights.tags.tag8"}, "decrease": {"title": "Discount Reduced | Discounts Reduced", "content": "Your discount was reduced, and the item is now {amount}. | Your discounts were reduced.", "tag": "insights.tags.tag9"}, "terminated": {"title": "Discount Ended | Discounts Ended", "content": "Your discount ended, and the item returned to its regular price of {amount}. | Your discounts ended.", "tag": "insights.tags.tag11"}}, "usage": {"started": {"title": "Usage charge", "content": "This charge is related to usage not included in your plan."}, "increase": {"title": "Usage increase", "content": "This usage charge has increased to {amount}. Likely reasons include seasonal changes (heating needs), appliance usage, behavioral changes, or malfunctioning appliances. For energy-saving tips, visit https://www.eonnext.com/policies/energy-efficiency."}, "terminated": {"title": "Usage removed", "content": "This charge is not on your bill this month."}, "decrease": {"title": "Usage decrease", "content": "This usage charge has decreased to {amount}. Likely reasons include seasonal changes (heating needs), appliance usage, behavioral changes, or malfunctioning appliances. For energy-saving tips, visit https://www.eonnext.com/policies/energy-efficiency."}}, "equipment": {"started": {"title": "Equipment installed", "content": "This equipment is now part of your regular bill."}, "increase": {"title": "Price increase", "content": "The price of this equipment has increased to {amount}."}, "terminated": {"title": "Equipment removed", "content": "This equipment is no longer part of your regular bill."}, "decrease": {"title": "Price decrease", "content": "The price of this equipment has decreased to {amount}."}}, "discount": {"quantity": {"title": "Different Quantities | Different Quantities", "content": "Last month, your bill included 1 item of this type; this month, it includes {currQuantity}. | Last month, your bill included {prevQuantity} items of this type; this month, it includes {currQuantity}.", "tag": "insights.tags.tag2"}, "promoChanges": {"started": {"title": "Discount Added | Discounts Added", "content": "A discount was added, and the item currently costs {amount}. | Discounts were added.", "tag": "insights.tags.tag10"}, "increase": {"title": "Discount Increased | Discounts Increased", "content": "A larger discount was applied, so the item currently costs {amount}. | Larger discounts were applied.", "tag": "insights.tags.tag8"}, "decrease": {"title": "Discount Reduced | Discounts Reduced", "content": "Your discount was reduced, and the item is now {amount}. | Your discounts were reduced.", "tag": "insights.tags.tag9"}, "terminated": {"title": "Discount Ended | Discounts Ended", "content": "Your discount ended, and the item returned to its regular price of {amount}. | Your discounts ended.", "tag": "insights.tags.tag11"}}, "descriptionChanged": {"title": "Item Changed | Items Changed", "content": "The description of this item has changed from \"{prevDescription}\" to \"{currDescription}\". | The descriptions of these items have changed.", "tag": "insights.tags.tag3"}, "diffPeriods": {"title": "Different Periods | Different Periods", "content": "Last month, this item was charged for {prevDays} days \u2014 from {prevStartDate} to {prevEndDate}. This month, it is being charged for {currDays} days \u2014 from {currStartDate} to {currEndDate}. | The periods for which these items were charged have changed.", "tag": "insights.tags.tag1"}, "started": {"title": "Discount applied", "content": "This discount will be applied until {date}."}, "rateChanges": {"increase": {"title": "Base price Increased", "content": "The base price increased from {prevAmount} to {currAmount}. This helps us continue providing reliable service and support.", "tag": "insights.tags.tag12"}, "decrease": {"title": "Base price Decreased", "content": "The base price decreased from {prevAmount} to {currAmount}. We're passing savings on to you", "tag": "insights.tags.tag12"}}, "increase": {"title": "Discount increase", "content": "The discount on this item has increased."}, "terminated": {"title": "Discount expired", "content": "This discount expired on {date}."}, "decrease": {"title": "Discount decrease", "content": "The discount on this item has decreased."}}, "taxes": {"started": {"title": "Tax or Fee Added | Taxes or Fees Added", "content": "Taxes and fees might be added to the bill according to the services being charged and the applicable laws."}, "increase": {"title": "Proportional Increase", "content": "Your total bill went up in line with your service charges, thanks to the 5% VAT tax. The extra cost is just a proportional bump linked to your service charges."}, "terminated": {"title": "Tax or Fee Removed | Taxes or Fees Removed", "content": "Taxes and fees might be removed from the bill according to the services being charged and the applicable laws."}, "decrease": {"title": "Tax or Fee Changed | Taxes or Fees Changed", "content": "Taxes and fees might decrease in proportion to the services being charged or due to a change in the tax laws."}}, "rateChanges": {"increase": {"title": "Base price Increased", "content": "The base price increased from {prevAmount} to {currAmount}. This helps us continue providing reliable service and support.", "tag": "insights.tags.tag12"}, "decrease": {"title": "Base price Decreased", "content": "The base price decreased from {prevAmount} to {currAmount}. We're passing savings on to you", "tag": "insights.tags.tag12"}}, "oneTime": {"started": {"title": "One-time charge", "content": "This charge is not part of your regular monthly bill."}, "increase": {"title": "Usage increase", "content": "This charge has increased to {amount}."}, "terminated": {"title": "Usage removed", "content": "This one-time charge is not on your bill this month."}, "decrease": {"title": "Usage decrease", "content": "This charge has decreased to {amount}."}}, "default": {"started": {"title": "Charge Added | Charges Added", "content": "This charge wasn't on your bill last month. | These charges weren't on your bill last month.", "tag": "insights.tags.tag5"}, "increase": {"title": "Charge Increase | Charges Increase", "content": "The charge for this item has increased to {amount}. | The charge for these items has increased to {amount}.", "tag": "insights.tags.tag3"}, "terminated": {"title": "Charge Removed | Charges Removed", "content": "This charge is not on your bill this month. | These charges are not on your bill this month.", "tag": "insights.tags.tag6"}, "decrease": {"title": "Charge Decrease | Charges Decrease", "content": "The charge for this item has decreased to {amount}. | The charge for these items has decreased to {amount}.", "tag": "insights.tags.tag3"}}, "balance": {"quantity": {"title": "Different Quantities | Different Quantities", "content": "Last month, your bill included 1 item of this type; this month, it includes {currQuantity}. | Last month, your bill included {prevQuantity} items of this type; this month, it includes {currQuantity}.", "tag": "insights.tags.tag2"}, "promoChanges": {"started": {"title": "Discount Added | Discounts Added", "content": "A discount was added, and the item currently costs {amount}. | Discounts were added.", "tag": "insights.tags.tag10"}, "increase": {"title": "Discount Increased | Discounts Increased", "content": "A larger discount was applied, so the item currently costs {amount}. | Larger discounts were applied.", "tag": "insights.tags.tag8"}, "decrease": {"title": "Discount Reduced | Discounts Reduced", "content": "Your discount was reduced, and the item is now {amount}. | Your discounts were reduced.", "tag": "insights.tags.tag9"}, "terminated": {"title": "Discount Ended | Discounts Ended", "content": "Your discount ended, and the item returned to its regular price of {amount}. | Your discounts ended.", "tag": "insights.tags.tag11"}}, "descriptionChanged": {"title": "Item Changed | Items Changed", "content": "The description of this item has changed from \"{prevDescription}\" to \"{currDescription}\". | The descriptions of these items have changed.", "tag": "insights.tags.tag3"}, "diffPeriods": {"title": "Different Periods | Different Periods", "content": "Last month, this item was charged for {prevDays} days \u2014 from {prevStartDate} to {prevEndDate}. This month, it is being charged for {currDays} days \u2014 from {currStartDate} to {currEndDate}. | The periods for which these items were charged have changed.", "tag": "insights.tags.tag1"}, "started": {"title": "", "content": ""}, "rateChanges": {"increase": {"title": "Base price Increased", "content": "The base price increased from {prevAmount} to {currAmount}. This helps us continue providing reliable service and support.", "tag": "insights.tags.tag12"}, "decrease": {"title": "Base price Decreased", "content": "The base price decreased from {prevAmount} to {currAmount}. We're passing savings on to you", "tag": "insights.tags.tag12"}}, "increase": {"title": "Balance Increase", "content": "Your balance forward has increased to {amount}."}, "decrease": {"title": "Balance Decrease", "content": "Your balance forward has decreased to {amount}."}, "terminated": {"title": "", "content": ""}}, "descriptionChanged": {"title": "Item Changed | Items Changed", "content": "The description of this item has changed from \"{prevDescription}\" to \"{currDescription}\". | The descriptions of these items have changed.", "tag": "insights.tags.tag3"}, "service": {"quantity": {"title": "Different Quantities", "content": "Last month, your bill included 1 item of this type; this month, it includes {currQuantity}. | Last month, your bill included {prevQuantity} items of this type; this month, it includes {currQuantity}."}, "promoChanges": {"started": {"title": "Discount Added | Discounts Added", "content": "A discount was added, and the item currently costs {amount}. | Discounts were added."}, "increase": {"title": "Discount Increased | Discounts Increased", "content": "A larger discount was applied, so the item currently costs {amount}. | Larger discounts were applied."}, "decrease": {"title": "Discount Reduced | Discounts Reduced", "content": "Your discount was reduced, and the item is now {amount}. | Your discounts were reduced."}, "terminated": {"title": "Discount Ended | Discounts Ended", "content": "Your discount ended, and the item returned to its regular price of {amount}. | Your discounts ended."}}, "descriptionChanged": {"title": "Item Changed | Items Changed", "content": "The description of this item has changed from \"{prevDescription}\" to \"{currDescription}\". | The descriptions of these items have changed."}, "diffPeriods": {"title": "Different Periods", "content": "Last month, this item was charged for {prevDays} days \u2014 from {prevStartDate} to {prevEndDate}. This month, it is being charged for {currDays} days \u2014 from {currStartDate} to {currEndDate}. | The periods for which these items were charged have changed."}, "started": {"title": "Item Added | Items Added", "content": "This item is now part of your monthly bill {amount}. | These items are now part of your monthly bill. {amount}"}, "rateChanges": {"increase": {"title": "Base price Increased", "content": "The base price increased from {prevAmount} to {currAmount}. This helps us continue providing reliable service and support.", "tag": "insights.tags.tag12"}, "decrease": {"title": "Base price Decreased", "content": "The base price decreased from {prevAmount} to {currAmount}. We're passing savings on to you", "tag": "insights.tags.tag12"}}, "increase": {"title": "Charge Increase", "content": "The charge for this item has increased to {amount}. | The charge for these items has increased to {amount}."}, "terminated": {"title": "Item Removed | Items Removed", "content": "This item is no longer part of your monthly bill. | These items are no longer part of your monthly bill."}, "decrease": {"title": "Charge Decrease", "content": "The charge for this item has decreased to {amount}. | The charge for these items has decreased to {amount}."}}, "installment": {"started": {"title": "Plan started", "content": "You've started a {totalInstallment}-month device installment plan."}, "increase": {"title": "Installment increase", "content": "Your monthly installment has increased to {amount}."}, "terminated": {"title": "Plan completed", "content": "You've completed your {totalInstallment}-month device installment plan."}, "decrease": {"title": "Installment decrease", "content": "Your monthly installment has decreased to {amount}."}}, "diffPeriods": {"title": "Different Periods | Different Periods", "content": "Last month, this item was charged for {prevDays} days \u2014 from {prevStartDate} to {prevEndDate}. This month, it is being charged for {currDays} days \u2014 from {currStartDate} to {currEndDate}. | The periods for which these items were charged have changed.", "tag": "insights.tags.tag1"}, "adjustment": {"started": {"title": "Adjustment", "content": "An adjustment is a correction to your bill."}, "increase": {"title": "Adjustment increase", "content": "This adjustment has increased to {amount}."}, "terminated": {"title": "Plan completed", "content": "This adjustment is not on your bill this month."}, "decrease": {"title": "Adjustment decrease", "content": "This adjustment has decreased to {amount}."}}, "promoDiscounts": {"title": "Discount Applied | Discounts Applied", "content": "A discount was applied to this item. | A discount was applied to these items.", "tag": "insights.tags.tag4"}, "prorated": {"started": {"title": "What is a prorated charge?", "content": "A prorated charge is applied to align your updated services with your billing period. These amounts were calculated based on the number of days between your sign-up date and start of your next billing period. For example, if your service began on November 4, and the Vanilla billing period ends on November 21, you will be charged for 17 days of service instead of the full month."}, "startedDiffPeriods": {"title": "Partial Charge | Partial Charges", "content": "This service refers to {currDays} days of service \u2014 from {currStartDate} to {currEndDate}. It is the period between the day the service or equipment was added to your bill and the start of the current billing period. | Each of these services is being charged from the day it was added to your bill until the start of the current billing period."}, "increase": {"title": "Usage Increase", "content": "Your energy consumption increased by 50%, using using 336 kWh, which was 112 kWh more than last month. Likely reasons include seasonal changes (heating needs), appliance usage, behavioral changes, or malfunctioning appliances. For energy-saving tips, visit <a class=\"link\" target=\"_blank\" href=\"https://www.eonnext.com/policies/energy-efficiency\">https://www.eonnext.com/policies/energy-efficiency</>."}, "terminated": {"title": "Usage removed", "content": "This prorated charge is not on your bill this month."}, "decrease": {"title": "Usage Decrease", "content": "Your energy consumption decrease by 50%, using using 336 kWh, which was 112 kWh more than last month. Likely reasons include seasonal changes (heating needs), appliance usage, behavioral changes, or malfunctioning appliances. For energy-saving tips, visit <a class=\"link\" target=\"_blank\" href=\"https://www.eonnext.com/policies/energy-efficiency\">https://www.eonnext.com/policies/energy-efficiency</>."}}}}, "currentBalance": "Current Balance", "serviceGroups": {"balanceForward": "Balance Forward"}, "includes": "Includes", "comparision": "Comparison Summary", "installment": {"details": {"duration": "Duration", "purchaseDate": "Purchase Date", "monthRemaining": "Months remaining", "months": "{m} months", "totalPaid": "Total Paid", "totalFinanced": "Total Financed", "imei": "IMEI", "lastPayment": "Last Payment", "title": "Installments Details", "totalRemaining": "Total Remaining"}, "chartDescription": {"nextToLastInstallment": {"witoutTotalAmountAndLastInstallmentDate": "You have already paid {paidAmount} - the next installment is the last one!", "withoutLastInstallmentDate": "You have already paid {paidAmount} out of {totalAmount} - the next installment is the last one!", "withoutPaidAmountAndTotalAmount": "The last installment will be in {lastInstallmentDate} - the next installment is the last one!", "withoutPaidAmountAndLastInstallmentDate": "The next installment is the last one!", "withoutTotalAmount": "You have already paid {paidAmount}. The last installment will be in {lastInstallmentDate} - the next installment is the last one!", "full": "You have already paid {paidAmount} out of {totalAmount}. The last installment will be in {lastInstallmentDate} - the next installment is the last one!"}, "default": {"withoutTotalAmountAndLastInstallmentDateAndMissingInstallments": "You have already paid {paidAmount}.", "witoutTotalAmountAndLastInstallmentDate": "You have already paid {paidAmount} - only {missingInstallments} more installments left!", "withoutTotalAmountAndMissingInstallmnents": "You have already paid {paidAmount}. The last installment will be in {lastInstallmentDate}.", "withoutMissingInstallments": "You have already paid {paidAmount} out of {totalAmount}. The last installment will be in {lastInstallmentDate}.", "withoutLastInstallmentDate": "You have already paid {paidAmount} out of {totalAmount} - only {missingInstallments} more installments left!", "wihtoutPaidAmountAndMissingInstallments": "The last installment will be in {lastInstallmentDate}.", "withoutPaidAmountAndTotalAmount": "The last installment will be in {lastInstallmentDate} - only {missingInstallments} more installments left!", "withoutPaidAmountAndLastInstallmentDate": "Only {missingInstallments} more installments left!", "withoutTotalAmount": "You have already paid {paidAmount}. The last installment will be in {lastInstallmentDate} - only {missingInstallments} more installments left!", "full": "You have already paid {paidAmount} out of {totalAmount}. The last installment will be in {lastInstallmentDate} - only {missingInstallments} more installments left!", "wihtoutLastInstallmentDateAndMissingInstallments": "You have already paid {paidAmount} out of {totalAmount}."}, "upgrade": "You are eligible to upgrade your device. Don't forget to send the old device if you do. You can start the process clicking \u201cupgrade\u201d.", "firstInstallment": {"withoutLastInstallmentDate": "This is the first installment out of {totalInstallments} - only {missingInstallments} more installments left!", "full": "This is the first installment out of {totalInstallments}. The last installment will be in {lastInstallmentDate} - only {missingInstallments} more installments left!", "withoutTotalInstallmentAndLastInstallmentDate": "This is the first installment.", "withoutTotalInstallment": "This is the first installment. The last installment will be in {lastInstallmentDate}."}, "lastInstallment": {"default": "This month was the last installment.", "withoutEquipmentName": "This month was the last installment. \ud83c\udf89 You have paid a total of {totalAmount} during {totalInstallments} months.", "withoutEquipmentNameAndTotalAmount": "This month was the last installment. \ud83c\udf89 You have paid during {totalInstallments} months.", "withoutTotalAmountAndTotalInstallments": "This month was the last installment of your {equipmentName}. \ud83c\udf89", "withoutTotalInstallment": "This month was the last installment of your {equipmentName}. \ud83c\udf89 You have paid a total of {totalAmount}.", "withoutEquipmentNameAndTotalInstallments": "This month was the last installment. \ud83c\udf89 You have paid a total of {totalAmount}.", "withoutTotalAmount": "This month was the last installment of your {equipmentName}. \ud83c\udf89 You have paid during {totalInstallments} months.", "full": "This month was the last installment of your {equipmentName}. \ud83c\udf89 You have paid a total of {totalAmount} during {totalInstallments} months."}, "payEarly": "If you wish to Pay Early, it will simply be closed and no more payments will be needed. Go to MyVanilla for more info."}, "chart": {"paid": "Paid", "remainingAfterThisMonth": "Remaining after this month", "current": "Current Installment", "currentInstallment": "Current Installment", "overdue": "Overdue", "remaining": "Remaining after this month"}, "descriptions": {"nextToLastInstallment": {"title": {"full": "{financeStart} - {financeEnd}"}, "description": {"full": "You have already paid {amountPaid} out of {totalFinanced}. The last installment will be in {financeEnd} - the next installment is the last one!"}}, "default": {"title": {"full": "{financeStart} - {financeEnd}"}, "description": {"full": "You have already paid {amountPaid} out of {totalFinanced}. The last installment will be in {financeEnd} - only {countsRemaining} more installments left!"}}, "firstInstallment": {"title": {"full": "{financeStart} - {financeEnd}"}, "description": {"full": "This is the first installment out of {countsTotal}. The last installment will be in {financeEnd}."}}, "lastInstallment": {"title": {"full": "{financeStart} - {financeEnd}"}, "description": {"full": "This month was the last installment of your {deviceName}. \ud83c\udf89 You have paid a total of {totalFinanced} during {countsTotal} months."}}}}, "extraPlan": {"outOf": "", "extra": "(extra plan)"}, "support": "Support", "errors": {"standard": {"title": "We're sorry but something went wrong.", "desc": "Please log into My Account to view your bill."}, "unprocessableData": {"title": "We're sorry but this account type is not supported.", "desc": "We're working to expand support\u2014stay tuned."}, "transformationError": {"title": "We're sorry, but a data transformation went wrong.", "desc": "Please review your workbench mappings. If you need any help, feel free to contact our support team."}, "invalidData": {"title": "We're sorry, but there seems to be a temporary issue with our data.", "desc": "Please try again later to see if the issue is resolved. If you need any help, feel free to contact our support team."}, "notFound": {"title": "There\u2019s currently no billing information available for this account.", "desc": "Please check back later or contact support if this seems incorrect."}, "invalidToken": {"title": "We're sorry but this link has expired.", "desc": "Please log into My Account to access a new link and view your bill."}, "timeout": {"title": "We're sorry but the page failed to load.", "desc": "Please refresh the page or check your connection. If you continue to encounter issues, please log into My Account to view your bill."}}, "whatChangedButton": "What changed?", "notifications": {"paymentplan": {"isIndividualDisplayEnabled": true, "endDate": null, "description": "", "label": "Payment Plan Notification", "tag": "payment-plan", "category": "informative", "isIconographyEnabled": true, "title": "Payment Plan Details", "startDate": "2026-01-01T00:00:00.000Z"}}, "overlaysContent": {"bySearchTerms": [{"searchTerms": ["balance forward"], "content": [{"question": "What is the balance forward?", "answer": "The balance forward is your account's balance after you make a payment. For example, if you pay the full amount of your bill due, the balance forward is zero; if you pay more than the full amount due, the balance forward is a credit; if you pay less, you will have an outstanding balance due."}]}, {"searchTerms": ["TXFEE"], "content": [{"question": "What is this charge for?", "answer": "It covers the running and maintenance of the energy centre, the district heating network and the heat interface unit in your home."}]}, {"searchTerms": ["EAR DELQ", "late payment fee"], "content": [{"question": "When is this fee applied?", "answer": "A Late Fee is applied when a payment is not received on or before the due date stated on the monthly bill."}]}, {"searchTerms": ["PPRSTMT", "paper statement fee"], "content": [{"question": "What is this fee for?", "answer": "The Paper Statement Fee is applied to cover the costs of using paper for the monthly statement.To avoid this fee, please opt-in to receive digital statements."}]}, {"searchTerms": ["directory assistance"], "content": [{"question": "What is this service?", "answer": "Directory Assistance is a service that helps customers access caller information via a database of phone numbers or other contact information. There is a fee associated with this service."}]}, {"searchTerms": ["operator assistance"], "content": [{"question": "What is this service?", "answer": "Operator Assistance is a service that connects customers directly to a live operator for assistance. There is a fee associated with this service."}]}, {"searchTerms": ["installation fee"], "content": [{"question": "What does this fee cover?", "answer": "The Installation Fee covers the costs of installing a service."}]}, {"searchTerms": ["reconnection fee"], "content": [{"question": "What does this fee cover?", "answer": "The Reconnection Fee covers the costs of reconnecting a service."}]}, {"searchTerms": ["e911 fee", "e911 fee/surcharge"], "content": [{"question": "What does this fee cover?", "answer": "The E911 Fee/Surcharge covers the expenses for the E911 system, which allows the operator to automatically see the phone number and address of the person calling."}]}, {"searchTerms": ["fcc fee"], "content": [{"question": "What is this fee for?", "answer": "The FCC Fee is collected annually by the Federal Communications Commission from cable operators to cover the costs of administering regulatory responsibilities."}]}, {"searchTerms": ["universal service fee"], "content": [{"question": "What does this fee cover?", "answer": "The Universal Service Fee covers Vanilla's contribution to a fund that helps eligible customers and institutions have access to affordable communications services."}]}, {"searchTerms": ["franchise fee"], "content": [{"question": "What is this fee for?", "answer": "The Franchise Fee is charged by a local government to a private cable television company as compensation for using public property for its cable lines."}]}, {"searchTerms": ["high-speed network recovery fee"], "content": [{"question": "What is this fee for?", "answer": "The High-Speed Network Recovery Fee supports critical maintenance activities and updates to Vanilla\u2019s network."}]}, {"searchTerms": ["local tv surcharge"], "content": [{"question": "What does this surcharge cover?", "answer": "The Local TV Surcharge covers the cost of retransmitting television broadcast signals."}]}, {"searchTerms": ["phone excise tax"], "content": [{"question": "What is this tax applied to?", "answer": "The Phone Excise Tax is applied to phone services."}]}, {"searchTerms": ["phone regulatory fee"], "content": [{"question": "What does this fee cover?", "answer": "The Phone Regulatory Fee covers the cost of certain federal, state, and/or local impositions related to voice services."}]}, {"searchTerms": ["sports programming surcharge"], "content": [{"question": "What does this surcharge cover?", "answer": "The Sports Programming Surcharge covers a portion of the fees Vanilla pays to various content providers for access to sports programming."}]}, {"searchTerms": ["sales tax"], "content": [{"question": "What is this tax applied to?", "answer": "The Sales Tax is applied to the sale of goods and services and is imposed by State Governments."}]}, {"searchTerms": ["utility tax"], "content": [{"question": "What is this tax applied to?", "answer": "A Utility Tax is applied to public service businesses."}]}, {"searchTerms": ["state gross receipt recovery"], "content": [{"question": "What is this fee?", "answer": "This fee is a cost recovery for state gross receipts taxes and/or fees imposed upon the company."}]}, {"searchTerms": ["regulatory recovery fee"], "content": [{"question": "What is this fee?", "answer": "This fee is a recovery of regulatory fees imposed upon the company."}]}, {"searchTerms": ["masc telecom tax"], "content": [{"question": "What is this fee?", "answer": "This fee is a recovery of the Municipal Association of South Carolina (\"MASC\") Telecom Tax imposed upon telecommunications companies."}]}, {"searchTerms": ["CNVEN FEE", "convenience fee"], "content": [{"question": "What is this fee for?", "answer": "The Convenience Fee is applied for the ease of agent assistance. To avoid this fee, please opt for self-help options available to you: <a class=\"link\" href=\"https://vanilla.com/my-services\" target=\"_blank\">https://vanilla.com/my-services</a>"}]}, {"searchTerms": ["equipment return"], "content": [{"question": "Equipment Return", "answer": "Please visit the following website to learn about returning your equipment: <a class=\"link\" href=\"https://vanilla.com/returns\" target=\"_blank\">https://vanilla.com/returns</a>"}]}]}, "aiCompliance": {"description": "This assistant uses Generative AI to provide responses based on patterns in data. While it can offer helpful information and support, it's important to keep in mind:", "disclaimers": {"awareness": "The assistant does not have real-time awareness or personal knowledge about you.", "responses": "Responses may not always be accurate or complete.", "safety": "It should not be relied on for legal, medical, or safety-critical decisions."}, "learnMore": "Learn More", "learnMoreUrl": "https://www.csgi.com/", "title": "You\u2019re interacting with an AI-powered assistant"}, "previousBill": "Previous Bill", "compare": "compare", "itemizedUsage": {"date": "Date", "totalItemsToView": "of {totalItems} items", "loadMore": "Load More", "origin": "Origin", "destination": "Destination", "filterByType": "Filter by type", "description": "Description", "title": "Usage itemized", "lowest": "Lowest", "duration": "Duration", "acrossLines": "across {totalLines} lines", "oldest": "Oldest", "highest": "Highest", "national": "National", "byAlias": "by {alias}", "sortBy": "Sort by", "time": "Time", "itemsViewed": "You've viewed {viewedItems}", "newest": "Newest", "filterByLine": "Filter by line"}, "totalPrice": "Total", "footer": [{"id": "d5e4fbfc-141d-407c-9d81-8c1dcf323103", "title": "Get Help", "content": [{"title": "How to pay your bill", "content": "To pay online visit your account.<br>test<br><br>break line", "id": "e19e8d8a-c520-440b-9e2d-c4291848d30a"}], "isEditing": true}], "seasonal": {"started": {"title": "Seasonal suspension start", "content": "You've suspended your services temporarily. During this period, {describe whatever access is available}, and the service fees are reduced."}, "terminated": {"title": "Regular services resumed", "content": "You've resumed your regular services after a seasonal suspension. You have access to your services again, and the regular service fees will be restored"}, "ongoing": {"title": "Seasonal suspension", "content": "You're on a seasonal service suspension. During this period, {describe whatever access is available}, and the service fees are reduced."}}, "paymentMessages": {"failed": {"news": "Transaction Failed!", "title": "The payment has failed.", "info": "Review the error description or try this: Check your payment details and make sure you have enough money. If it still doesn\u2019t work, contact your bank or payment provider. You can also try again later or use a different payment method."}, "generic": {"news": "System Error", "title": "We\u2019re sorry, but something went wrong on our end.", "info": "Please try again later."}, "session": {"news": "Notice", "title": "Your session has expired.", "reloadButton": "Reload this page", "info": "Please reload the page to continue with your payment."}, "success": {"news": "Great News!", "title": "Your payment was successful.", "info": "Thank you for submiting your payment. Your account balance will be reflected in the next bill cycle."}, "alreadyPaid": {"title": "This bill is already paid!", "info": "Please note: All information and status on the bill refer to the <strong>billing date \u2014 {billingDate}.</strong>"}}, "lastBill": "Last month", "totalDue": "Total Due", "changes": "Changes Summary", "supportUrl": "vanilla.com/support", "why": "Why", "billItems": {}, "head": {"title": "Vanilla Bill Explainer", "description": ""}, "total": "Total", "balances": {"notes": {"zero": "", "pastDue": "Please pay as soon as possible.", "reversal": "", "credit": "", "balance": "", "due": ""}, "balance": "Balance Forward", "overlay": {"title": "What is the Balance?", "content": "The balance refers to the previous bill. It equals the previous balance minus any payments received before the bill date."}, "received": "Received on {date}", "remainingBalance": {"title": {"credit": "Remaining Balance", "zero": "Unpaid Amounts", "debt": "Unpaid Amounts"}}, "message": {"zero": "No balance, your account is up-to-date.", "pastDue": "You have a past due balance of {credit}.", "credit": "You have a credit of {credit} from your last bill.", "balance": "You have a balance of -{credit} from the previous bill.", "due": "You have a balance due of {credit} from your previous bill."}, "on": "On {date}", "previousBalance": "Previous Balance"}, "common": {"for": "for", "and": "and", "of": "of"}, "payOnlineUrl": "myaccount.vanilla.com/billing", "billSections": {}, "mainServices": "Service Base Price", "historyChart": {"title": "Billing History", "average": "Average Spent", "unit": "$"}, "compareText": {"moreThanLast": "{diffAmount} more than the last month.", "noChange": "No changes.", "lessThanLast": "{diffAmount} less than the last month.", "sameWithChanges": "There are changes, but the total is the same."}, "usages": {"entitlements": {"includedOnly": "Your {plan} includes ", "includedOther": "{item_amount} {item_unit} for {description}", "rollover": "Last {cycle}, due to a {item_amount} {item_unit} rollover your total {item} available was {total_item_amount} {total_item_unit}.", "includedData": "{item_amount} {item_unit} of {description}"}, "sharedTitle": "Shared Plan usage", "unlimited": "Unlimited", "contract": "Contract date", "available": "Available:", "description": {"overagePlanItem": "{item} limits by {item_amount} {item_unit}", "overageLine": "<strong>{line_alias}</strong> exceeded the plan by ", "WithCostPrice": "; resulting in an extra {amount} charge", "withCost": "However, please note that {item} limits were exceeded by {item_amount} {item_unit}", "withinLimits": "All your usage was within plan limits.", "overagePlan": "However, please note that {item} limits were exceeded by {item_amount} {item_unit}", "withCostItem": "{item} limits by # {item_unit}", "overageLineItem": "{item_amount} {item_unit} of {item}"}, "used": "used", "filters": {"all": "All"}, "title": "Usage", "sharedPlan": {"title": "Shared Plan usage", "description": {"description": {"full": "Shared Plan is our multi-mobile plan that helps you to stay connected to the ones you love while enjoying the convenience of one bill and monthly savings."}}, "items": {"total": "Available: {total} {unit}", "rolloverCurrentNext": "({rolloverCurrentNext} {unit} rolls over)", "label": "Shared {title}", "used": "{used} {unit} used", "included": "Included: {included} {unit}", "overage": "({overage} {unit} extra)", "rolloverPrevCurrent": "Rollover: {rolloverPrevCurrent} {unit}"}}, "multi": {"title": "Usage", "items": {"total": "Available: {total} {unit}", "rolloverCurrentNext": "({rolloverCurrentNext} {unit} rolls over)", "label": "{title}", "used": "{used} {unit} used", "included": "Included: {included} {unit}", "overage": "({overage} {unit} extra)", "rolloverPrevCurrent": "Rollover: {rolloverPrevCurrent} {unit}"}}, "filter": "Filter by line", "single": {"title": "Usage", "items": {"total": "Available: {total} {unit}", "rolloverCurrentNext": "({rolloverCurrentNext} {unit} rolls over)", "label": "{title}", "used": "{used} {unit} used", "included": "Included: {included} {unit}", "overage": "({overage} {unit} extra)", "rolloverPrevCurrent": "Rollover: {rolloverPrevCurrent} {unit}"}}, "extra": "extra", "rollover": "Rollover:", "rollsover": "roll overs", "billItem": "Shared Plan is our multi-mobile plan that helps you to stay connected to the ones you love while enjoying the convenience of one bill and monthly savings.", "included": "Included:", "between": "{startDate} to {endDate}"}, "prices": {"prefixes": {"overview": {"autoPay": "Total due via AUTOPAY", "credit": "Total credit", "noChanges": "Same total due", "totalDue": "Total Due"}, "whatChanged": {"serviceCharges": {"title": "Service Charges", "notes": {"zero": {"title": "Your service charges for this bill are the same as your last bill.", "description": "However, there are changes in the {remainingBalanceLabel} amounts."}}}, "total": "Same Total Due", "increase": "Total Increase", "balance": {"insights": {"credit": {"debtToCredit": "Compared to last month, your bill is {diffAmount} lower because now you have a {amount} credit.", "decreaseToZero": "Compared to last month, your credit decreased {diffAmount} because now you don't have credit.", "increase": "Compared to last month, your credit increased {diffAmount}.", "decrease": "Compared to last month, your credit decreased {diffAmount}."}, "debt": {"decreaseToZero": "Compared to last month, your unpaid amounts decreased {diffAmount}.", "increase": "Compared to last month, your unpaid amounts increased {diffAmount}.", "creditToDebt": "Compared to last month, your bill is {diffAmount} higher because now you have a {amount} debt.", "decrease": "Compared to last month, your unpaid amounts decreased {diffAmount}."}}, "notes": {"credit": {"increase": "Having more credit reduces the total due amount.", "decrease": "Having less credit increases the total due amount."}}}, "decrease": "Total Decrease"}}, "prefixNotes": {"autoPay": "Automatic payment scheduled for {date}"}, "notes": {"autoPay": "Total due via AUTOPAY", "onReceipt": "On Receipt", "noDue": "You don't need to do anything - we'll carry this forward to your next statement", "due": "Due date {date}", "dueAutoPay": "The automatic payment will be made on {date}", "dueOnReceipt": "Pay upon receipt", "refund": "You'll be refunded"}, "cards": {"noChanges": "No changes"}}, "brandLogo": "brand logo", "summary": {"balanceForward": "Balance Forward"}, "cardActions": {"cancelLease": "Cancel lease", "upgradeDevice": "Upgrade device", "keepDevice": "Keep device", "viewItemizedUsage": "View itemized usage", "payEarly": "Pay Early"}, "paymentPlan": {"amountFinanced": "Amount Financed", "amnestyDiscount": "Amnesty Discount", "installmentAmount": "Inst. Amount", "installments": "Installments", "closedMessage": "The payment plan was closed as of {date}.", "paymentHistoryMessage": "You've missed {missedCount} payments on this plan.", "paymentHistory": "Payment history", "title": "Payment Plan Details", "installmentsRemaining": "Inst. Remaining", "startDate": "Start Date", "projectedEnd": "Projected End", "amnestyNote": "Reflected on your balance after plan completion. Does not affect today's payment."}, "refresh": "Refresh", "currentBill": "Current Month", "customWidgets": {}, "payToday": "Pay Today", "comparingBills": "Comparing bills from", "myAccount": "My Account", "billPrintDate": "Billing period", "promotion": "Promotion"}